What to Do Before the Emegency Plumber Arrives

1. Turn Off the Water Supply

Locate your home's main water shut-off valve and turn off the water supply immediately to prevent further flooding or leaks. Most shut-off valves are located near the water meter or where the main water line enters your home. Turning off the water will help contain the emergency until the plumber arrives.

2. Assess the Situation

Evaluate the severity of the plumbing emergency and identify any potential hazards or safety concerns. Determine the source of the problem if possible, such as a burst pipe, overflowing toilet, or leaking water heater. Understanding the nature of the emergency will help you communicate effectively with the plumber upon their arrival.

3. Clear the Area

Clear the affected area of any belongings, furniture, or valuables that could be damaged by water. If safe to do so, remove items from the vicinity of the plumbing issue to prevent further exposure to water or potential contamination.

4. Contain the Water

Use towels, buckets, or mops to contain and remove standing water or excess moisture from the affected area. Promptly addressing pooling water can help minimize water damage to flooring, walls, and furniture until professional assistance arrives.

5. Turn Off Electrical Appliances

If water has come into contact with electrical outlets, appliances, or wiring, exercise caution and turn off electrical power to the affected area or the entire home if necessary. Avoid touching electrical appliances or outlets until you are sure it is safe to do so.

6. Document the Damage

Take photos or videos of the plumbing emergency and any resulting damage for insurance purposes. Documenting the extent of the damage before repairs begin can assist with insurance claims and provide a record of the incident for your records.

7. Communicate with the Plumber

Provide the emergency plumber with clear and concise information about the situation when they arrive. Inform them of any actions you've taken, such as turning off the water supply or containing the water, and be prepared to answer questions about the nature and location of the plumbing emergency.

8. Avoid DIY Repairs

While it may be tempting to attempt DIY repairs during a plumbing emergency, it's best to wait for a qualified plumber to assess and address the issue. Improper repairs or interventions can potentially worsen the problem and lead to more extensive damage or safety hazards.

9. Follow the Plumber's Advice

Listen to the plumber's recommendations and follow their instructions regarding repairs, restoration, or preventive measures to avoid future emergencies. Ask questions if you're unsure about any aspects of the repair process or ongoing maintenance.

10. Prepare for Future Emergencies

After the plumbing emergency has been resolved, take proactive steps to prevent future emergencies. Consider scheduling regular plumbing inspections, addressing minor issues promptly, and educating household members on basic plumbing maintenance and emergency procedures.